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Complaints Procedure

Internet shop homba.store

General provisions
1.1.These Complaints Regulations are issued in accordance with Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll., the Consumer Protection Act, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102 of the Czech Republic, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act, the Consumer Protection Act and the Consumer Protection Act. /2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Premises, as amended, and Act No. 22/2004 Coll. on Electronic Commerce, as amended. And regulates the legal relationship between the seller, which is:

1.2.The Seller is the company

Business name: MAD Solutions s.r.o.

Registered office: Tokajská 2083/11, Košice 040 18, Slovakia

Registered in the Register of the District Court Košice I, Section Sro, Insert No. 16391/V

ID: 51993813

VAT NUMBER: 2120852151

VAT ID: SK2120852151

Bank account: SK89 8330 0000 0021 0211 2360

The Seller is a VAT payer /Value Added Tax/

(hereinafter also referred to as the "Seller") and any person who is a purchaser of goods or services offered by the Seller in the Seller's Internet shop and who acts in the position of a consumer within the meaning of other provisions of these General Terms and Conditions and the relevant laws defining a consumer, within the meaning of the applicable legislation of the Slovak Republic, in particular laws, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside of the Seller's Premises, and Act No. 250/2007 Coll. on consumer protection, as amended.

1.2.1.Contact to the Seller is:

MAD Solutions s.r.o., Dargovská 3, Košice 040 01, Slovak Republic

Email: ahoj@homba.sk

Tel: 0948 368 947

1.3.This Complaints Procedure regulates the rights and obligations of the Buyer, who is a consumer, when exercising the rights from defects of the item (goods) or services within the meaning of a distance purchase contract concluded with the Seller via the Seller's e-shop homba.sk

1.4.The Buyer is any person (natural or legal person) who has filled in and sent an order via the Seller's Website and received an email notification of receipt of the order and paid the purchase price. The Buyer is also any person who has placed an order by telephone or by sending an email.

1.6.A consumer is a Buyer who is a natural person and who is not acting within the scope of his/her business when concluding a purchase contract under these Complaints Regulations and the General Terms and Conditions published on the Seller's website.

1.7 This Complaints Procedure regulates the legal relations between Buyers who are consumers and the Seller.

1.8.Legal relations arising from the application of rights of liability for defects between the Seller and the Buyer, who is a legal person or a natural person entrepreneur acting within the scope of his business activity /persons who are not in the position of a consumer/ are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

1.9.Products are goods or services that are intended for sale and are also published in the Seller's Online Shop.

1.10.The term item is identical to the term goods or service in cases where the nature of the item allows it within the meaning of these Complaints Regulations.

Links
2.1.In addition to the general provisions of Act No. 40, the relationships arising from the Seller's liability for defects in the goods or services (as well as other legal relationships that may arise from the contractual relationship) with natural persons who are not acting within the scope of their business activity (consumers) when concluding a contract of sale are subject to the general provisions of Act No. 40. /1964 Coll., the Civil Code, as amended, also special regulations, in particular Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Premises and Act No. 250/2007 Coll. on consumer protection.

2.2 Legal relations arising from the application of rights of liability for defects between the seller and the buyer, who is a legal person or a natural person entrepreneur acting within the scope of his/her business /persons who are not in the position of a consumer/ are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

III. Seller's liability for defects in products (goods and services)

3.1.The Seller is obliged to deliver the item (goods) or service in accordance with the concluded purchase contract, i.e. in the required quality, quantity and without defects (factual, legal).

3.2.The Seller shall be liable for defects in the sold item or service upon receipt by the Buyer. If the goods are not used, the Seller is liable for defects that occur after the acceptance of the goods within the warranty period (warranty). The buyer is advised to claim defects in the goods or services from the seller without undue delay. In the case of used goods, the seller is not liable for any defects arising from their