Business conditions

General Terms and Conditions

of the homba.store Online Store

I. Introductory Provisions and Definitions

1. These General Terms and Conditions (hereinafter also referred to as "GTC") govern the legal relations between the company:

Business name: Madlife s.r.o.

Registered office: Jaurisova 515/4, 140 00 Prague 4, Czech Republic

Registered in the Commercial Register of the Municipal Court in Prague, File No. C 276476

Company ID: 061 20 407

Bank account: CZ78 2010 0000 0029 0123 2019

The Seller is not a VAT payer /Value Added Tax/

(hereinafter also referred to as “Seller”) 

and any person who is a buyer of goods or services offered by the Seller in the Seller's Online Store, and who acts as a consumer in accordance with further provisions of these General Terms and Conditions and relevant laws defining a consumer, within the valid legislation of the European Union.

1.1. The Seller's contact and address are:  

Madlife s.r.o., Jaurisova 515/4, 140 00 Prague 4, Czech Republic

Complaints Department: Tokajská 11, Košice 040 18, Slovakia

Email: info@homba.store

1.2. These General Terms and Conditions regulate the legal relations between buyers who are consumers and the Seller. 

2. A Buyer is any person (natural or legal) who has completed and sent an order via the Seller's Online Store and has received an email notification of the order's acceptance. A Buyer is also any person who has placed an order by phone or by sending an email.

2.1. A consumer is a buyer who is a natural person and who, when concluding a purchase contract via the Seller's Online Store, is not acting within the scope of their business activity.

2.2. Contractual relations (as well as other legal relations that may arise from the contractual relation) with buyers who act as legal entities, or with natural persons - entrepreneurs who act within the scope of their business activity /buyers who do not act as consumers/ are governed by the provisions of the Commercial Code as amended.

2.3. For the purposes of these General Terms and Conditions, a distance contract means a contract between the Seller and the consumer agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the consumer, in particular by using a website, electronic mail, telephone, fax, addressed letter, or offer catalog.

3. Products are goods or services intended for sale and published in the Seller's Online Store.

4. The supplier of goods and services offered in the Online Store is the Seller.

5. The Seller is also the operator of the electronic system through which it operates the online store on the domain named www.homba.store (hereinafter also referred to as "Online Store"). 

6. The relevant authority supervising legality in the area of consumer protection is:

Czech Trade Inspection Authority, ID: 000 20 869, with registered office at Gorazdova 1969/24, 120 00 Prague 2, internet address: http://www.coi.cz.

7. In case of any complaints or suggestions, consumers can also address them directly to the seller, and it is recommended that consumers address complaints and suggestions to the seller's email address: info@homba.store.

Any complaint will be assessed and handled within 10 working days. The seller will inform the consumer about its resolution in the same form in which the consumer delivered the complaint or suggestion to the seller.

II. Product Order – Conclusion of the Purchase Agreement

1. A proposal for the conclusion of a purchase agreement by the buyer is a product order made through an electronic order form using the Seller's website, or other remote communication means, in particular electronic mail, telephone, fax, addressed letter, or offer catalog.

2. In case of payment for products before their delivery to the Buyer, the purchase price is considered paid on the day the funds are credited to the Seller's account. 

3. The acceptance of a product order by the Seller, and thus the conclusion of a purchase agreement, occurs upon written confirmation (electronically) of the order's acceptance.

4. The purchase agreement is concluded for a definite period and ceases upon fulfillment of the obligations of the Seller and the Buyer. 

5. The purchase agreement may also terminate by withdrawal from the purchase agreement by the consumer.

III.  Purchase Price and Payment Terms 

1. The price of goods and services ordered through the Online Store (hereinafter referred to as the "purchase price") is stated separately for each product and is valid at the moment the Buyer places the order.

2. The basic currency is Euro. 

3. The purchase price of goods and services is stated including VAT and is clearly indicated in the Seller's Online Store. By submitting the order, the Buyer accepts the stated purchase prices. The purchase price of the products does not include shipping costs or other costs associated with the delivery of the products. 

4. Shipping methods and shipping fees are listed in Article V. of these GTC. Payment methods for Goods and fees for these payment methods are listed in Article IV. point 1 et seq. of these GTC, and the buyer undertakes to pay the fees for the chosen shipping method and the chosen payment method together with the purchase price of the goods, according to the chosen shipping and payment method. 

IV. Payment Methods

You can pay for goods and services in the Seller's Online Store using the following methods:

1. Payment on delivery (you pay directly to the courier or at the post office upon receipt of goods) - fee 2 Euro.

2. Payment by bank card via payment gateway - fee 0 Euro.

V. Shipping – Product Delivery Methods and Shipping Costs 

Shipping methods and costs for ordered products

1. Shipping Methods:

1.1. Zásielkovňa (Packeta)

1.2. Courier service (Packeta, DPD, GLS, SPS)

2. Shipping Costs:

2.1. Shipping cost via Zásielkovňa – 3.90 Eur including VAT

2.2. Shipping cost via courier service – 4.90 Eur including VAT

VI. Product Delivery

1. The Seller is obliged to fulfill the order and deliver the goods or services to the buyer within a period of no later than 30 days from the date of conclusion of the purchase agreement in accordance with Article II, point 2 of these GTC. However, the usual delivery period for goods or services is 5 working days from the date of conclusion of the purchase agreement in accordance with Article II, point 2 of these GTC.

2. The Seller is obliged to deliver the products to the buyer in the ordered quantity and quality along with tax documents related to the order, and other documents, if they exist and are typical for the given products or services. 

3. The place of delivery for the ordered product is the address specified by the Buyer in the order.

4. The Seller will deliver the product using its own means directly to the buyer (or a person authorized by the buyer in writing to take delivery of the product), or through third parties (transport and postal companies).

5. Delivery of the product is accomplished by its acceptance by the Buyer (or a person authorized by the buyer in writing to take delivery of the product).

6. The Seller may send goods that are immediately available to the Buyer and deliver the remaining part of the order additionally within the statutory period, provided that the Buyer agrees. In this case, the Buyer may be charged for additional transportation costs.

VII. Product Acceptance

1. The risk of product damage and liability for damage to the product transfers to the Buyer upon its proper acceptance, regardless of whether the Buyer accepts the product personally or through an authorized/empowered third party.

2. Ownership right passes from the Seller to the Buyer at the moment of delivery and proper acceptance of the goods or services. 

3. The Buyer has the right, among other things, not to accept the delivered product from the carrier, especially if the delivered item is of a different type or in cases of:

a) delivery of an item that is contrary to the concluded purchase agreement (a different or damaged item),

b) delivery of an item in damaged packaging, or,

c) delivery of an item without relevant documents.

4. If the item is delivered to the Buyer according to letter a) point 2.1 of this article, the buyer has the right, among other things, to have the Seller deliver the item free of charge and without undue delay in accordance with the agreed terms of the purchase contract, either by exchanging the item or repairing it. If such a procedure is not possible, the buyer has the right to demand a discount from the purchase price or to withdraw from the contract.

5. The Buyer is obliged to pay the Seller properly and on time for the delivered goods or services.

VIII. Buyer's Withdrawal from the Purchase Agreement Without Stating a Reason

1. The consumer is entitled to withdraw from the contract without stating a reason within 14 calendar days from the day of receipt of the goods, provided that the seller has duly and timely fulfilled its information obligations according to valid legislation.

If the seller has timely and duly provided the consumer with information about the right to withdraw from the contract, the consumer is entitled to withdraw from a distance contract or a contract concluded outside the seller's premises within 14 days from the day of: 

a) receipt of the goods according to Article VII., point 1 of these GTC in the case of contracts for the sale of goods, 

b) conclusion of a contract for the provision of services, or

c) conclusion of a contract for the provision of digital content not supplied on a tangible medium.

Goods are considered received by the consumer when the consumer or a third party designated by them, excluding the carrier, takes possession of all parts of the ordered goods, or if 

a) goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the last delivered goods,

b) goods consisting of multiple parts or pieces are delivered, at the moment of receipt of the last part or last piece,

c) goods are delivered repeatedly over a defined period, at the moment of receipt of the first delivered goods.

1.1. If the seller provided the consumer with information according to valid legislation only subsequently, but no later than 12 months from the start of the withdrawal period according to Article VIII point 1 of these GTC, the withdrawal period expires 14 days from the day the seller subsequently fulfilled the information obligation.

1.2. If the seller has not provided the consumer with information according to valid legislation even within the additional period according to Article VIII point 1.1 of these GTC, the withdrawal period expires after 12 months and 14 days from the start of the withdrawal period according to paragraph Article VIII point 1 of these GTC

1.3. The consumer may withdraw from the contract for the supply of goods even before the withdrawal period begins.

2. The consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to accept the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to pick up the goods personally or through a person authorized by him. The deadline according to the first sentence is considered met if the goods were handed over for transport no later than the last day of the deadline. 

3. If the consumer wishes to exercise this right, they are obliged to notify the Seller of the withdrawal from the purchase agreement no later than on the last day of the specified period. The withdrawal period is considered to be observed if the notification of withdrawal from the contract was sent to the Seller no later than on the last day of the period to the Seller's address, which is: 

MADlife s.r.o complaints department Tokajská 11, 04018 Košice, Slovak Republic. The consumer can also exercise this right at any of the Seller's establishments.  

4. Withdrawal from the purchase agreement can be exercised with the seller in written form or in the form of a record on another durable medium. Withdrawal from the agreement can also be made via the Withdrawal Form, which is available on the seller's website. The consumer is also entitled to withdraw from the agreement verbally, in particular by a clearly formulated statement by the consumer expressing their will to withdraw from the agreement. We recommend the consumer to include the order number, date of purchase, type of goods being withdrawn, name and surname, address, and, if applicable, the account number to which all payments provided by the seller from the withdrawn agreement will be returned, if they decide that they wish to receive payment for the goods to the specified account number. Otherwise, the seller will return the payment for the goods to the consumer in the same manner that the consumer used for their payment.

5. By withdrawing from the contract, the contracting parties are obliged to return the provided performances to each other. The consumer is only responsible for the decrease in the value of the goods that resulted from handling the goods in a manner beyond what is necessary to ascertain their properties and functionality. The consumer is not responsible for the decrease in the value of the goods if the seller has not fulfilled its information obligation about the consumer's right to withdraw from the contract.

6. The consumer can use the withdrawal from purchase agreement form to withdraw from the contract without stating a reason. This form is freely accessible for viewing and downloading on the seller's website.

7. If the consumer withdraws from the contract in accordance with valid legislation, they bear the costs of returning the goods to the seller, and if they withdraw from a distance contract, also the costs of returning goods that, due to their nature, cannot be returned by post. This does not apply if the seller has agreed to bear them themselves, or if they have not fulfilled their information obligation about the consumer's right to withdraw from the contract.

8. The Seller is obliged to return to the consumer all payments received from him on the basis of the contract or in connection therewith, without undue delay, no later than 14 days from the date of delivery of the withdrawal notification.

9. The seller is not obliged to reimburse the consumer for additional costs if the consumer explicitly chose a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.

10. The consumer is entitled to refuse the return of goods acquired under a contract concluded during a sales promotion or in connection therewith to the seller until the seller returns the paid price or advance payment for the goods or service to the consumer.

11. Shipments sent as cash on delivery in case of withdrawal from the purchase agreement will not be accepted by us. We recommend buyers to send shipments by registered mail, or a similar form without stating the cash on delivery amount.

12. In the event of withdrawal from the contract, the consumer bears only the costs of returning the goods to the seller or to the person authorized by the seller to take receipt of the goods. This does not apply if the seller has agreed to bear them themselves, or if they have not fulfilled their information obligation regarding the consumer's right to withdraw from the contract.

13. In addition to the obligations set out in paragraphs 1, 3 to 5, the exercise of the consumer's right to withdraw from the contract must not result in additional costs or other obligations for the consumer.

14. The right of withdrawal does not apply to goods and services that are legally defined.

Specifically:

a) the provision of a service, if its provision has begun with the explicit consent of the consumer and the consumer has declared that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided,

b) the sale of goods or the provision of services whose price depends on movements in the financial market, which the seller cannot influence and which may occur during the withdrawal period,

c) the sale of goods manufactured according to the specific requirements of the consumer, custom-made goods, or goods intended specifically for a single consumer

d) the sale of goods liable to deteriorate or expire rapidly,

e) the sale of goods sealed for health protection or hygiene reasons and which were unsealed after delivery,

f) the sale of goods which are, after delivery, according to their nature, inseparably mixed with other items,

g) the sale of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days and whose price depends on fluctuations in the market, which the seller cannot influence,

h) the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this does not apply to contracts for services and contracts for the sale of goods other than spare parts necessary for the performance of repairs or maintenance, if such contracts were concluded during a visit by the seller to the consumer and the consumer did not pre-order these services or goods,

i) the sale of audio recordings, video recordings, audio-visual recordings, or computer software sold in protective packaging, if the consumer has unwrapped this packaging,

j) the sale of periodicals, with the exception of sales based on a subscription agreement, and the sale of books not supplied in protective packaging,

k) the provision of accommodation services for purposes other than housing, the transport of goods, car rental services, the provision of catering services or services related to leisure activities, and under which the seller undertakes to provide these services at a specified time or within a specified period

l) the provision of digital content not supplied on a tangible medium, if its provision has begun with the explicit consent of the consumer and the consumer has declared that they have been duly informed that by expressing this consent they lose the right to withdraw from the contract. 12. In the event of withdrawal from the contract, the Seller is obliged to return the financial funds to the Consumer in the same form in which they were received from the Consumer. Changing the form of financial refund to the Consumer is only possible with the Consumer's consent.

15. In the event of withdrawal from a contract for the sale of goods, the seller is not obliged to return payments to the consumer before the goods are delivered to him or before the consumer proves that the goods have been sent back to the seller, unless the seller offers to collect the goods personally or through a person authorized by him.

IX. Alternative Dispute Resolution

If the consumer is not satisfied with how the seller handled their complaint or believes that the seller has violated their rights, the customer has the right to contact the seller with a request for redress. If the seller responds negatively to the customer's request according to the previous sentence or does not respond to such a request within 30 days from the date it was sent by the customer, the customer has the right to submit a proposal for initiating alternative dispute resolution. The competent body for alternative resolution of consumer disputes with the seller is the Czech Trade Inspection Authority or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Industry and Trade of the Czech Republic. The customer has the right to choose which of the mentioned alternative dispute resolution entities to contact. The customer can use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of their consumer dispute. All other information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is available on the website of the Ministry of Industry and Trade of the Czech Republic. 

X. Final Provisions

1. The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notification of changes to the General Terms and Conditions is fulfilled by placing them in the Seller's Online Store. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase Agreement, until its termination.

2. Contractual relations (as well as other legal relations that may arise from the contractual relationship) with natural persons who, when concluding a purchase agreement according to these GTC, do not act within the scope of their business activity /consumers/, are governed not only by the general provisions of the Civil Code but also by special regulations, in particular the consumer protection act regarding the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises and the consumer protection act.

3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Principles and Instruction on Personal Data Protection of this online store. The documents - Complaints Procedure and the Principles and Instruction on Personal Data Protection of this online store are published on the Seller's Online Store domain.

These general terms and conditions become valid and effective upon their publication in the Seller's Online Store on September 29, 2025.